Stir Kinetic Desks are accelerated-life tested so that we can ship the highest quality product to you with confidence that it will last. Your Stir Kinetic Desk comes with a 1-year limited warranty, outlined in detail below. If you have any questions at all, or need help, please Contact Us.
If, within 1 year from the date of delivery and assembly of the Product you purchased, the product (in Stir’s sole judgment) contains a material defect in workmanship or assembly, you can return the Product following the policy below.
To initiate the return of the Product, you can contact Stir. Stir will repair or replace the Product (or its components, as needed). Stir will request information to confirm coverage and the Product defect. In some instances, Stir may require photographs, documentation, an inspection, or other measures to qualify your claim. Stir will not be responsible for direct or indirect costs related to troubleshooting, removal, reassembly, transportation, permits, or testing of the Product or parts. Return of defective parts or any Product to Stir is your responsibility. Stir will bear the cost of returning the Product, parts, or a replacement Product or parts to you. In the event a repair or replacement is required, Stir may use new, reconditioned or substitute parts, or Product, of similar quality and performance. Stir will warrant such repaired or replaced parts or Product for 90 days or the remainder of the original Warranty Period, whichever is greater. All returned parts and Product will become the property of Stir upon delivery to Stir. We will process any repair, replacement or refund due to you as soon as possible and, in any case, within 30 days from the date of receipt of the returned Product by Stir. This Section applies only to Product operated under normal assembly, use and service conditions. Any transfer of the Product by you to a third party shall void this Section with respect to you; provided that any such new owner who creates an Account and accepts these Terms will receive the benefit of any remaining limited warranty on such transferred Product in connection with these Terms. This limited warranty does not apply to any failure of the Product which in Stir’s absolute judgment is due to or as a result of: (i) failure to follow proper assembly (where such assembly is not performed by Stir or Stir’s third party delivery provider), installation, operation, maintenance, and safety instructions; (ii) failure to follow these Terms; (iii) installation in environments for which the Product was not designed; (iv) negligence, abuse, accident, improper use, excessive corrosive build-up or other physical damage; (v) using the Product for purposes other than as intended; (vi) combining the Product with other components not intended or recommended for use with the Product; (vii) input voltage that creates operating conditions beyond the maximum or minimum limits listed in the Product Specifications; (viii) repairs, alterations, or modifications not authorized or performed by Stir or its authorized service technicians; (ix) use of any parts not provided by or approved for use by Stir; (x) defects in parts not provided by Stir; (xi) causes beyond Stir’s control including, but not limited to, fire, flood, wind, freezing, power failure, generalized corrosion, biological infestations, inadequate power supply, unusual atmospheric conditions, or acts of war or acts of God; or (xii) any violation of federal, state and municipal codes related to the installation, service or use of the Product. Further, this limited warranty also excludes periodic or preventative maintenance, normal wear and tear, all cosmetic repairs including, but not limited to, those due to natural differences in the Products due to wood grain or hand-finishing, and any claims which are not reported prior to expiration of the Warranty Period. Claims under this Section cannot be made where the serial number on the Product has been altered, removed or cannot be confirmed. Refurbished or reconditioned Product (other than sold directly by Stir) is also not eligible for warranty service. Except as expressly provided in this Section, Stir has no responsibility to provide maintenance or support services with respect to the Products or Product Software.